FAQ
Do you have a shop?
We don't have a shop of bricks and mortar.
We are an online Fashion Store, which means you can shop with us 24 hours a day, from all over the world, and you don't even have to carry your own shopping home, because we'll deliver it to your front door.
Has my order been shipped out yet?
As soon as your order is dispatched from our Warehouse, you will receive an email to confirm that it's on its way.Our Warehouse team works around the clock so you could receive the email in the day or the night.From there it should be delivered within the timescale we advertise.
How do I return an item?
From receipt, you have 14 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order. Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
What if an item is missing from my order?
Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.If the delivery note says an item should be in your parcel but it isn't, please get in touch with contact@fcloco.com.Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll look into it.