Terms & Conditions

1. Serving our customer best is our primary aim. FCLOCO will therefore ensure that the products you ordered from this shop will be delivered to the you, the customer within the period that has been agreed with the customer for this individual product after FCLOCO has received payment for the products ordered. The risk during transport shall be borne by FCLOCO. The delivery times mentioned on the site are merely an indication and are not binding. Of course, FCLOCO shall do everything in its power to actually observe these delivery times. However, if FCLOCO fails to observe these delivery times as a result of force majeure and/or culpability of third parties, FCLOCO cannot be held liable for any damage suffered by the customer as a result of this late delivery.
2. If you have by mistake ordered the wrong product, of course you can return the product to FCLOCO within 10 working days after they have been delivered. In this case, the underlying purchase agreement is annihilated, provided that the products are unused and in their original packaging. Exception to this rule are products for which other terms are specifically indicated on FCLOCO.com pages on the web site. Unfortunately, we are unable to refund the costs for shipment. To be able to give you an optimal service level, please make sure, that return shipments are announced to FCLOCO beforehand. Unannounced returned products shall not be credited. The costs and risks of the return shipment are for the account of the customer.
3. To be fair, FCLOCO reserves the right to refuse returned goods or to credit only a part of the amount, if it is suspected that the products have already been opened, used or damaged other than through the fault of FCLOCO. The costs and risks during the return shipment are for the account of the customer. After the products have been returned, FCLOCO shall reimburse the customer the total or partial amount paid for those products within four weeks.
4. All products are sold with manufacturer`s warranty. No other warranty is expressed or implied. If you as a customer find shortcomings as a result of manufacturing faults, you can return the product to FCLOCO. Please, however, make sure that you announce this beforehand in writing to fcloco. Unfortunately, we can not process unannounced returned goods. The costs and risks of the return shipment are for the account of the customer. If FCLOCO is then also of the opinion that the shortcomings are the result of manufacturing faults, FCLOCO shall return to the customer the amount paid for the product within four weeks, as well as the transportation costs for returning the product to FCLOCO of up to euro 10,00. If, however, FCLOCO is of the opinion that the shortcomings are not the result of manufacturing faults, FCLOCO reserves the right to refuse reimbursement. In that case the customer may request that the product is returned to him/her to which FCLOCO shall proceed after the customer has paid the shipping costs to be incurred by FCLOCO.
5. At all times FCLOCO has the right to refuse or cancel an order without further reason given. On cancellation of an order that has already been paid for, FCLOCO shall be obliged to repay the already received amount into the account of the customer by return.
6. Barring proof to the contrary, the administration of FCLOCO shall at all times be deemed to contain a correct representation of the orders, deliveries and payments that have been effected.
7A. By completing the order form on FCLOCO.com/.nl pages on the internet and/or sending an order by fax and/or ordering by telephone, the customer accepts these general terms and conditions and furthermore accepts that these shall form part of the purchase agreement between the customer and FCLOCO.
7B. FCLOCO has the right to alter these general terms and conditions as well as the contents of the internet site.
7C. The purchase agreement mentioned in article 7a contains all arrangements made between the customer and FCLOCO and substitutes all prior agreements, settlements and arrangements.
7D. The purchase agreement between the customer and FCLOCO is subject to dutch law, on the understanding that in case the law of another state is imperative to the purchase agreement or to a part there of, the law of that state shall govern the purchase agreement or the above-mentioned part of it. 8. Any disputes that may arise or ensue from this purchase agreement shall be decided by the competent judge in `s Hertogenbosch, unless according to imperative law another judge shall be competent.